We are committed to delivering world-class services to the highest standard. We are ambitious and dedicated, constantly re-evaluating and improving our customers' experience.

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Should you have any tips for us on how to improve, we would love to hear from you!

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Similarly, if something goes wrong during your experience with us, we would like to hear about it, too. Your opinion is important to us, and we want to give you a voice that could help us shape the future of our company and give us an opportunity to improve things, however big or small your suggestions might be.

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If you would like to give us your feedback:

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Please email us at alexander@haroldhomessourcing.com with your comment.

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IF YOU HAVE A COMPLAINT

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Please email us at alexander@haroldhomessourcing.com and provide as much detail as you can. Let us know what the problem is, and how you’d like us to put things right.

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We will acknowledge receipt of your email (this is usually within 5 working days, though during busy times it may be longer).

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We will then investigate your complaint. This may mean we ask you to provide more information, depending on the type of submission. This should take no longer than 14 days from the date we receive all relevant information, after which we will respond to you with a resolution.

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STILL NOT HAPPY?

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If you’re still not happy, you can take your complaint to the Property Investors Mediation Service (PIMS).

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If you’re not happy with the response you get – or if we fail to get back to you – you can ask for the PIMS to get involved. They provide mediation for property investors and property entrepreneurs.

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Our membership details are:

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Name - Alexander Storer

Membership Number - 29429

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Visit www.thepims.co.uk to raise a complaint.